• AirON
  • AirON
  • AirON
  • AirON

SIGITM

Trouble Ticket Management System
Base supervisory centers in networks, services and customers.
Tickets being processed in order to carry out the success of calls to repairs and installations

Acting in Market segments:
Public, Large Companies, myPES and governments.

With special attention within networks and services:
Fixed, Mobile, Fiber, Broadcasting, Cable, Satellite and Broadcasting.

Post-sales attention (Trouble Management) for networks and services:
Abnormalities, Incidences, Scheduled, Alarm, Massive, Affectations, Pro-activity, reactivity and Preventive.

SIGITM

SIGITM LATAM
Unification processes and tools in different LATAM TELECOM operators to deal with incidents and facilities. Creates synergies that favor the reduction of investments and expenses.

Standards Processes
Standardization of OSS processes
Platform FrameWork eTOM + knowledge

Technology
Environment and methodology
Technology and development - Frameworx eTOM SID platform.
SOA, API, MQ (JMS, MQ), Web Services, Java EE, Java Broker, etc.